Self-service kiosks are revolutionizing the user experience and providing great incentives for companies that implement this technology in their customer service ecosystems. A self-service digital kiosk is an interactive device that allows users to autonomously transact and obtain information without the need for the assistance of a service agent. They are located at strategic points…
Imagine that 50% of the customers who have already decided to buy from your store drop out in the queue The experience we had in one restaurant proved to be an eye-opening exercise in identifying areas for improvement in operational efficiency and customer service. During an hour in the establishment, we noticed that approximately 15…
How to Build a Legacy That Lasts Building, growing and preserving the legacy of the family business requires a strategic and holistic approach. Here are some recommendations to achieve this. Define and communicate values and vision Identifying the values and vision that guide the business and defining channels to communicate them clearly and consistently to…
We have performance data for more than 50,000 engineers from hundreds of companies. 9.5% of software engineers do virtually nothing: Ghost Engineers. Our model quantifies productivity by analyzing the source code of private Git repositories, simulating a panel of 10 experts who evaluate each commit in multiple dimensions. We have published an article about this.…
An interesting event on Organizational Topologies and how to apply them in our organizations given by Raul Herranz. The five steps: Vision Current mapping (as is) Identify gaps Ideal Mapping Elevate He showed us a matrix to map organizations according to two factors: – The scope of the skills, related to the Flow Efficiency. -…
62% of workers value the possibility of collaborating with their colleagues as the greatest advantage of going to the office. A report by Knight Frank finds that more than half of businesses surveyed (55%) consider increasing the number of collaborative spaces in the office to be a priority as it increases productivity and employee satisfaction.…
“Maintaining a family business is probably the most difficult task on earth.” – J.L. Ward The average life of a Family Business is 25-30 years, while that of others is 40-50 years (Family Business Institute). CHALLENGES Maintaining a family business can be extremely challenging for several reasons: Family Dynamics: Personal relationships can complicate business…
The message of this image is very true and critical. In one mission we have developed a very structured tool to audit the accounts, either to separate the operating part from the financial part, to be able to know the treasury and to make budget and results simulations. A very meticulous work that is inevitable…
“In the absence of clearly defined goals, we become strangely loyal to the performance of everyday trivialities until we eventually become enslaved by them.” – Robert A. Heinlein
The difficult thing is not to launch a shock plan against bureaucracy, but to ‘ground’ it and obtain results. The Community of Madrid has implemented 343 actions aimed at eliminating administrative obstacles since 2021. 40% of these actions have been carried out so far this year. There are 138 measurements, ALMOST ONE A DAY (0.76).…
