Bain & Company’s research on what consumers value shows how people benefit in multiple ways from digital technology. It reduces cost, saves time, integrates sources of information, connects, organizes, informs and provides access to previously hard-to-find data and expertise — all “elements of value” that have direct application to both consumer and B2B purchasing and product usage. (Elements of value are fundamental types value delivered by company’s offering in their most essential and discrete forms, which benefit customers in particular ways.) Digital natives have brought their consumer habits to the B2B world, and we are seeing older buyers adopt their ways, too (see our article related HBR article “The B2B Elements of Value”). This shift in behavior has several implications for B2B value propositions.
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Productivity Consultants
