Benefits of Self-Service Kiosk

Self-service kiosks are revolutionizing the user experience and providing great incentives for companies that implement this technology in their customer service ecosystems. A self-service digital kiosk is an interactive device that allows users to autonomously transact and obtain information without the need for the assistance of a service agent. They are located at strategic points…

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Organizational Topologies

An interesting event on Organizational Topologies and how to apply them in our organizations given by Raul Herranz. The five steps: Vision Current mapping (as is) Identify gaps Ideal Mapping Elevate He showed us a matrix to map organizations according to two factors: – The scope of the skills, related to the Flow Efficiency. -…

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