Self-service kiosks are revolutionizing the user experience and providing great incentives for companies that implement this technology in their customer service ecosystems.
A self-service digital kiosk is an interactive device that allows users to autonomously transact and obtain information without the need for the assistance of a service agent. They are located at strategic points in the business and are usually equipped with touch screens, barcode readers, cameras and other devices that allow simple and efficient interaction with users.
Self-service digital kiosks are revolutionizing the market because they offer a faster and more convenient shopping experience for consumers, while reducing labor costs and improving operational efficiency for businesses. Digital kiosks also allow for greater personalization in the customer experience and can be used in a wide variety of environments, such as restaurants, retail stores, entertainment centers, hospitals, and airports, among others.
Because they are a large number of advantages, we present a list of the most outstanding benefits of self-service kiosks:
- The user places their own order, purchase, reservation or does a procedure and reduces waiting time.
- Greater productivity in your employees due to reduction of unnecessary workload.
- It generates greater sales mobility and better distribution of personnel at peak times.
- They offer uninterrupted customer service from the moment it opens until your business closes.
- Autonomy generates an increase in average sales of 15%, as it suggests new items to the customer to complete their order and they can do so without haste.
- It can function as a means of payment, which accepts banknotes, coins, credit cards, customer cards or prepaid.
These advantages translate into a reduction in customer waiting times, an increase in satisfaction and purchases, as well as an increase in staff productivity.
